Shipping policy

Shipping Policy

Thank you for shopping at SHORELUME! We are dedicated to delivering your carefully curated jewelry and mystery boxes with speed and love.

📦 Worldwide Shipping

We are proud to offer global shipping to our customers around the world! All orders are carefully inspected and dispatched directly from California, USA.

🚚 Shipping Charges & Free Shipping

Shipping fees for your order will be calculated and displayed at checkout based on your destination.

✨ Free Standard Shipping on all orders over $55!

⏱️ Order Processing Time

Standard Processing: All orders are processed and packed within 1 to 3 business days after receipt.
High-Volume Periods: During holidays, new collections, or special promotions, processing may take 2 to 7 business days.
ASMR Video Requests: If you requested an ASMR packing video, your order will ship immediately following the completion of filming.
If there is any unexpected delay with your order, we will notify you via email.

✈️ Estimated Transit Time

Once your order has been dispatched, estimated shipping times are:

US Domestic Orders: 3 to 5 business days.
International Orders: 1 to 3 weeks (typically 3 to 30 days depending on your local destination and customs clearance).

⚠️ Possible Delays

Unforeseen circumstances such as severe weather, customs clearance delays, or international holiday seasons are outside of our direct control. We appreciate your patience and understanding as carriers work to bring your package to you safely.

🛡️ Delivery Guarantee & Refund Conditions

We guarantee that your order will be delivered within 35 business days of shipment. If your package is not delivered within this timeframe, we will gladly issue a full refund.

Please note: We are unable to provide a full refund or free reshipment if delivery failure occurs due to customer-related issues, including:

Refusal or failure to complete local customs clearance.
Refusal to accept the package upon delivery.
Incomplete, inaccurate, or incorrect shipping address provided at checkout.

🔄 Reshipment Policy

Carrier Loss or Damage: If your package is lost or damaged during transit by the carrier, we will provide one free reshipment.
Address / Customer Error: If a package is returned to us due to an incorrect address or customer refusal, we can arrange a reshipment for a small fee (25% of product value) to cover the additional shipping costs.

🔍 Order Tracking

Once your package ships, you will automatically receive a Shipment Confirmation email containing your tracking number. Please allow 24 to 48 hours for the carrier to update the tracking link.

🌐 Customs, Duties, and Taxes

SHORELUME is not responsible for any international customs duties, import taxes, or local carrier fees applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer.